How can I pay for my order?

Kreative Candle Co currently accepts Visa, MasterCard, Discover, and American Express.

How long will it take me to get my order?

For standard shipping through USPS, you should receive your order within 4-5 business days.

For Local Pick Up - You will recieve a follow up email to confrim your pick up time and date. 

What do I do if my order is damaged?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Kreative Candle Co. will be more than happy to assist with processing a replacement order or issuing a refund. Email us at 

Great Customer Service is the Key !!!

What if I never receive my order ?

Please email with your order number and an copy of your email confirmation.

How do I make changes to an 
order I’ve already placed?

Please send an email to 

explaining what wrong to the order and the changes needed. 

Looking to create a Custom Order?

Please email Kreative Candle @ kreativecandleco@gmail

 with details of you want created. 

Still no luck? We can help!

Submit a request

Contact us and we’ll get back to you as soon as possible.